Hello,
I’M Michele!
Director of operations focused on cultivating relationships and enhancing operational efficiencies to maximize excellence.
The Who
behind the Why
Inefficiencies drive me crazy.
Miscommunication slows things down, unclear processes create confusion, and lack of information causes chaos, leading to a strain on team dynamics and morale.
To do more with less, we can map out workflows, identify strategic touchpoints, and intervene to simplify, automate, or integrate thereby streamlining processes that won’t strain morale, but boost it.
Behind the Scenes
Project Management Leadership
Built the Project Management department and a network of 200+ qualified freelancers and vendors to scale resources.
Conducted bi-annual workshops for talent development and performance feedback sessions to drive individual talent growth.
managed
+
10
complex projects at once exceeding $14M at 30% profit margin
Business Process Optimization
Led the harmonization of business operations across global locations doubling production capacity through the implementation of LEAN Manufacturing principles.
Conceptualized feature requirements for SaaS products and oversaw the delivery of scope to meet client expectations.
automated
+
25
workflows and internal process
Financial Decision-Making
Drove business growth with data-driven financial decisions and tracking of key business metrics. Created pricing templates to effectively scale project teams and budgets and strategic input in RFP delivery for new client acquisition.
maintained
20
%
profit margins across 60+ projects YoY
Project Gallery
A Few projects I worked on
Project Leadership
Spotify Culture Next
Working with the Spotify team from research and design to global content shoot.
Developed Spotify’s global trends report to reveal how Gen Z and Millennials are shaping audio and its impact on culture.
Business Optimization
Monday.com
Built a custom business OP system to track project milestones, resource allocation, invoicing, PO creation and expense reimbursement.
Integrated financial software NetSuite into Monday.com to bring data to employees to make better data-informed decisions.
Financial Acumen
Financial Reporting
Developed data structure and reporting dashboards to track service and pass-thru revenue to hit year-end profit targets.
Set metric benchmarks for business health tracking and inform financial projections.
Team Testimonials
“Organization skills are on another level”
“Archrival does amazing creative work, but your organizational skills are on another level. I’d like to take the time to recognize Michele's mad skillz with Monday.com and I would like her to come and organize my life because she seems to know how to MarieKondo the heck of everything.”
Marion Boeri - Global Head of Thought Leadership, Spotify
"One of the best I’ve ever worked with"
“As a freelance creative I work with different producers all the time and you stand out as one of the best. You made my job easy with your communication and organization. This project took many twists and turns but you managed them all extremely well and that directly affected the quality of the work in a positive way. Thank you for everything!”
Timmy Parker - Sr. Creative Director, Showtime The Chi
“Go-getter attitude IS INSPIRING”
“Michele is second to none. Michele is a conscientious professional who routinely goes beyond the boundaries of her job description to contribute to the success of the organization. Her go-getter attitude is inspiring and contagious."
Mo Sheikh - Global Offering Manager, Geist by Vertiv
Background
Digital Infrastructure
Manufacturing and IT Services
Starting in the operations training program, I dedicated one year to immersing myself in each department, meticulously mapping its processes to uncover cross-departmental opportunities. This comprehensive approach provided a 360-degree understanding of the business, positioning me as the lead for harmonization efforts to expand operations in the UK and align processes with those in the US.
This experience paid dividends when the next phase of business growth emerged in China. Leveraging my background in Mandarin, which I furthered with a focus on manufacturing terminology, I applied my operations expertise to establish and train a sales team and enhance manufacturing capabilities in Shenzhen, China.
Youth Culture Agency
Advertising & Marketing
Using my process-driven expertise with Archrival’s embrace of change, I led operational enhancements across the organization. In my initial six months, I evaluated the business landscape, designing and implementing innovative system solutions by developing a comprehensive workflow framework that transformed operations.
Utilizing my financial acumen, I introduced budgeting practices, established key metrics and profit targets, and developed mechanisms for project performance tracking. I also formulated strategic business goals and team targets to drive performance improvements.
With my interest in creating a performance-driven team culture, I often conducted development workshops to enhance individual performance and refined my PowerPoint storytelling skills to craft engaging presentations.
Reach out if you want to create impactful work together.
Phone
mfeather24@gmail.com